Refund and Returns Policy

Refund and Returns Policy

Return & Refund Guidelines

We want you to be completely satisfied with your purchase. If you are not satisfied, please contact us within 5 days of receiving your order for a return or exchange. Please review our detailed Return Policy for more information on eligibility and the process.
1. Returns and Exchanges

At Premier Outdoors, we want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns and exchanges within 5 days of receiving your product.

2. Eligibility

To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in the original packaging. It must also have the receipt or proof of purchase.

3. Initiating a Return

To initiate a return or exchange, please contact our customer support team at info@premieroutdoors.co.uk within the specified return period. Provide your order number and details about the item you would like to return or exchange.

4. Shipping the Item

After receiving approval for your return, please ship the item back to us using a trackable shipping service. The customer is responsible for all return shipping costs unless the return is due to our error or a defective product.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5 business days.

6. Exchanges

If you wish to exchange an item for a different size or color, please contact our customer support. Exchanges are subject to product availability.

7. Contact Us

If you have any questions about our return policy, please contact our customer support team at info@premieroutdoors.co.uk or +44 7788 643805.

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